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Our History

How it all started

First incorporated in July 2010, Instructional Connections, LLC is a service provider of high quality instructional support services to colleges and universities, which offer online courses and degree programs. No other North American company works the same way we do. While many online support companies are solutions looking for a problem, we build our services around the missions of colleges and provide support only where it is needed. To that end, we are very flexible to each college and university we work with, and increasingly, our partner colleges are coming up with additional ways we can serve them.

In his doctoral dissertation, Dr. Bob Williams examined the use of graduate teaching assistants in an online program. GTA’s have been thoroughly examined in academic literature for over 40 years; however, this was a groundbreaking study of GTA’s in an online classroom environment. Using best practices, Instructional Connections pioneered the use of teaching assistants, AKA, “Academic Coaches” in online classrooms. On average our coaches have 17 years of experience and have earned a minimum of a graduate degree in their field.

Our coaches now serve more than 30 thousand students in 27 universities and 50+ college programs with our highly effective proprietary "academic coaching model," which provides student-centric and faculty-centric services to our university partners.

These services include, but are not limited to: embedded "academic coaching" (online teaching assistant) support, hybrid course coaching, tutoring, supplemental instruction, faculty recruitment, face to face observations, and other support of students in specific degree programs. Our services help meet the needs that universities face with 21st Century accredited online degree programs and courses.

As a sole source, and the first company in the U.S. to scale the use of "academic coaches" into high quality, live, asynchronous online, accredited courses and degree programs in traditional universities, Instructional Connections has helped thousands of students earn degrees and credit. Many students credit their "coaches" with their successful completion of a degree program.

Instructional Connections is a proud member of the Dallas Metropolitan and Northeast Texas Better Business Bureau of Accredited Businesses.

Instructional Connections, Inc., Online Education, Flower Mound, TX

Message From Dr. Robert (Bob) Williams

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As a lifelong learner, I enjoyed my personal college experiences and I took my education seriously. From my own experiences going to college in a traditional setting, taking graduate classes on weekends - both on campus and online - and taking doctoral courses completely online, I gained a deep appreciation for the various ways colleges and universities meet the needs of 21st Century students - particularly adult learners.

We started Instructional Connections with the goal of helping colleges and universities grow, expand, and scale programs; thereby, giving more students an opportunity to get an education. We pioneered the use of online teaching assistants, AKA “Academic Coaches,” in college programs and courses. In addition, we have created other low cost services that help institutions meet their goals.

In the day and age where costs for higher education continue to rise and increasingly smaller amounts of students get a chance to go to school, Instructional Connections saves universities substantially, while providing services that enable both high quality and scale for online college courses and programs.

Earning a college degree is an important life goal for a student and Instructional Connections’ coaching and mentoring helps students, faculty, and colleges achieve it.