In 2021, 75% of schools were planning to operate online. Beyond schools, however, even corporate learning is being held in virtual classrooms, with a 98% adoption among businesses. Both educators and corporate entities have begun preparations for virtual learning, from purchasing equipment to training teachers for distance learning.
“Instructional Connections is an integrated service provider of high-quality instructional support services to colleges and universities that offer online courses and degree programs. So we can continue providing this high standard of service, communication and collaboration remain at the heart of all our processes.”
Communication and collaboration between Academic Coaches (also known as Virtual TAs) between the university’s faculty and our Academic Coaches are crucial to maintaining a high quality of performance. It is also important in ensuring the clarity of discussions. Our Academic Coaches are tasked by the university’s faculty of record for the online course with helping students make connections through learning, which makes communication a central pillar of our services and our process. This communication and collaboration are things our Academic Coaches must establish.
Many Methods Can Strengthen Collaboration Between Academic Coaches, Faculty, & Students – such as:
Minimizing Silos or Isolation
Virtual teaching creates a bridge that connects individuals despite their physical distance from each other. Therefore, Academic Coaches (also known as Virtual Teaching Assistants or Instructional Associates) and the faculty of record should make every effort to minimize developing silos or a student becoming isolated.
For example, utilizing learning methods that require communication and conversation among students helps them forge connections with each another. Collaborative efforts between Academic Coaches and the faculty can also improve how the whole unit works as a team. These prevent them from working in isolation or only with one or two individuals. Additionally, they can reach out to their faculty and their Academic Coaches, strengthening communication between all members regardless of their department or assignment.
Open Lines of Communication
Our Student Support guidelines state that Academic Coaches should answer inquiries and emails within 24 hours. Even if the Academic Coach does not know the answer, they need to confirm receipt or respond that the matter will be researched, indicating that the student is being acknowledged and the matter will be addressed accordingly.
Receiving Feedback
Being open and receptive to feedback from faculty and supervisors gives everyone room to grow and enhance their performance. Feedback can be positive and critical, and both help Academic Coaches foster a culture of transparency and communication. It may touch upon areas that need improvement, and thus the Academic Coach can improve their approach to support the student on behalf of the faculty.
With the students, there is a two-way method: grading and feedback, or answering student questions, is a helpful way to communicate with students about their work. For example, the Academic Coach can add details about areas that need focus and areas they did well in (in accordance with the faculty’s assignment rubrics and directions).
Communication Creates Connections
Academic Coaches have the crucial task of aiding faculty to bring students further during their learning experience. Therefore, they have to maintain communication to be aware of every step of the progress. This makes them better prepared and better adapted to each student’s needs.
