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Academic Coaches: The Secret Sauce to Successful and Scalable Online Programs

In the ever-evolving realm of distance education, the position of the Academic Coach, which may also be referred to as a Virtual Teaching Assistant or Course Assistant, has emerged as a crucial element in delivering successful and scalable programs. These unsung heroes provide essential support to faculty, facilitating the delivery of engaging and extensive online courses with ease. By bridging the gap between students and faculty, Academic Coaches not only enhance student engagement but also facilitate a smoother learning experience for everyone involved. As colleges and universities strive to expand their digital offerings, understanding the strategic importance of these Academic Coaches becomes imperative. Join us as we explore how Academic Coaches are revolutionizing online learning and shaping the future of education. For more detailed insights, visit this guide.

The Role of Academic Coaches

Academic Coaches are pivotal in the online education landscape, providing essential support to both students and faculty. Their roles are multifaceted, with a primary focus on enhancing student engagement and supporting faculty effectively. This section delves into how Academic Coaches fulfill these crucial functions and the impact they have on the educational experience.

Enhancing Student Engagement

Academic Coaches play a significant role in boosting student engagement by fostering strong connections between students and the course material. Engagement is crucial as it directly correlates to student success and retention. By participating in discussion threads and providing timely feedback, coaches ensure that students remain actively involved in their learning process.

Moreover, coaches help students make meaningful connections with the content, enhancing their understanding and interest. This human interaction often translates into higher motivation levels and improved academic outcomes.

Real-world examples highlight how coaches encourage participation. A study involving online courses revealed that students who interacted regularly with coaches had higher engagement levels. Research about student perceptions can be found in this white paper.

Supporting Faculty Effectively

Supporting faculty is another critical responsibility of Academic Coaches. They assist with grading, manage discussion threads, and address student inquiries, allowing faculty to focus on curriculum delivery. This collaborative approach ensures that the faculty of record can dedicate more time to course oversight, outcomes, interventions, and strategic planning.

Academic Coaches are trained to maintain compliance with educational standards and use Learning Management Systems (LMS) efficiently. This comprehensive preparation enhances faculty support and contributes to a streamlined educational process.

A case study from online programs showed that faculty members with Academic Coaches experienced a significant reduction in administrative burdens. As a result, they could concentrate more on teaching and less on administrative tasks. For additional information, please refer to this research.

Benefits of Scaling with Coaches

Scaling online programs effectively is a significant advantage of implementing and using Academic Coaches. They enable institutions to manage increasing student numbers without compromising quality. This section examines how coaches facilitate the scaling and management of large online courses, ultimately improving overall program success rates.

Managing Large Online Courses

Managing large online courses presents significant challenges, but Academic Coaches provide an effective solution by preserving the quality of education and enhancing student interaction. They facilitate the division of one large course into smaller, more manageable groups under the guidance of a single faculty member.

  1. Coaches are assigned to specific student groups for the entire duration of the course, working under the close supervision of the faculty of record.

  2. They efficiently handle grading, provide timely feedback, and address inquiries promptly, ensuring that no student feels neglected or is left waiting for a response for days.

  3. This approach creates a small classroom atmosphere for the students, preventing them from feeling overwhelmed or lost among a large number of classmates.

  4. By effectively managing these groups, coaches help maintain a cohesive and supportive learning environment.

  5. With the faculty overseeing the Academic Coaches, grading can be closely monitored to ensure alignment with the faculty’s expectations, thereby maintaining consistent grading standards for the entire cohort.

This structured approach enables educational institutions to accommodate more students without compromising the quality of education, maximizing their faculty resources. Efficient course management becomes achievable, often resulting in increased student satisfaction.

Improving Program Success Rates

Academic Coaches significantly influence program success rates by providing targeted support to students and faculty. Their involvement often leads to higher course completion rates and improved student satisfaction. Success is often measured by a student’s ability to achieve their academic goals, facilitated by the guidance of their coaches.

In practice, programs that integrate Academic Coaches experience a noticeable improvement in graduation rates. Students report feeling more supported, which contributes to their overall success and motivation to complete courses.

Data-driven insights from various studies confirm that Academic Coaches have a positive impact on student retention and completion rates. Implementing these practices can yield substantial benefits for both educational institutions and their students.

Measuring Coaching Impact

Evaluating the impact of Academic Coaches is crucial for understanding their role in educational success. Institutions typically gauge their effectiveness through student feedback, course completion rates, and faculty satisfaction. Feedback is collected through surveys and evaluations conducted at the end of each course.

  1. Student feedback offers insights into the coach’s effectiveness in enhancing the learning experience.

  2. Course completion rates provide quantitative data on the coach’s impact.

  3. Faculty satisfaction surveys assess the support that coaches offer.

By continuously analyzing these metrics, institutions can refine their curriculum and delivery strategies while upholding the highest educational standards. Ongoing enhancements to online education practices are vital for successful scaling and improved student outcomes.

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Research

Faculty Perceptions of Academic Coaches in Higher Education

Online access to higher education has risen drastically over the past decade, allowing many students worldwide the ability to access educational opportunities. This method of delivering courses online has given students great flexibility in learning and pursuing degrees that they may not have been able to complete previously in a traditional classroom model. Despite the positive aspects of online learning, there are also challenges to this modality. One of educators’ most significant challenges is engaging students in online learning environments. The implementation and assistance of Instructional Connections’ academic coaches provide an extra layer of support to help guide students in their classes and help aid student retention and success. Additionally, the help academic coaches provide allows the instructor of record more time to focus on the course and student outcomes.

https://scholarworks.sfasu.edu/txdla_jdl/vol5/iss1/4 

TxDLA Journal of Digital Learning. Volume 5 (2024) A Leap to the Future.

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Reports

2024 CHLOE 9 | Strategy Shift: Institutions Respond to Sustained Online Demand

CHLOE 9 | Strategy Shift: Institutions Respond to Sustained Online Demand

The ninth installment of the Changing Landscape of Online Education (CHLOE) report, produced by Quality MattersTM , Eduventures® and Educause — offers an overview of the current state of online learning in higher education as well as insights into its future development. The report was compiled by surveying chief online officers (COLOs) — the professionals best situated to assess the current state of this ever-developing field — at U.S. two- and four-year colleges and universities.  

https://qualitymatters.org/qa-resources/resource-center/articles-resources/CHLOE-9-report-2024

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Reports

2023 CHLOE 8: Student Demand Moves Higher Ed Toward a Multi-Modal Future

CHLOE 8: Student Demand Moves Higher Ed Toward a Multi-Modal Future

The eighth installment of the Changing Landscape of Online Education (CHLOE) report, produced by Quality MattersTM and Eduventures®, offers an overview of the current state of online learning in higher education as well as insights into its future development. The report was compiled by surveying chief online officers (COOs) — the professionals best situated to assess the current state of this ever-developing field — at U.S. two- and four-year colleges and universities.  

https://qualitymatters.org/qa-resources/resource-center/articles-resources/CHLOE-8-report-2023

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Reports

2022 CHLOE 7: Tracking Online Learning from Mainstream Acceptance to Universal Adoption

CHLOE 7: Tracking Online Learning from Mainstream Acceptance to Universal Adoption

The seventh installment of the Changing Landscape of Online Education (CHLOE) report, produced by Quality Matters™ and Eduventures®, offers an overview of the current state of online learning in higher education as well as insights into its future development. The report was compiled by surveying chief online officers (COOs) at two- and four-year colleges and universities — the professionals best situated to assess the current state of this ever-developing field. 

https://qualitymatters.org/qa-resources/resource-center/articles-resources/CHLOE-7-report-2022

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Research

White Paper – Students’ Perceptions of Academic Coaches in the Online RN to BSN Program

Instructional Connections’ Academic Coaches play a crucial role in the online RN to BSN program by providing prompt feedback, overseeing discussion boards, assisting with grading, and notifying faculty about students who may need extra support. Their involvement has the potential to improve program completion rates, which is essential for addressing the nursing shortage. Students have expressed positive perceptions of the support provided by Academic Coaches, viewing them as valuable resources in their online learning journey.

IC White Paper – Student Perceptions by CSU Research Grant 2022-2023

Reference:

Grissette, B., Hawkins, A., & Kuck, S. (2023). The effect of collaboration and utilisation of academic coaches in online learning environments. Advances in Online Education: A Peer-Reviewed Journal, 2(2), 160-169.

 

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Event

July 27 – 30, 2025: DLA’s Annual Conference

July 22 -24, 2025, Distance Learning Administration Annual Conference  (in person) in Jekyll Island, Georgia. 

Instructional Connections is delighted to be an exhibitor and presenter at the 2025 DLA Conference.

2025 Distance Learning Administration (DLA) Conference, taking place at the renowned Jekyll Island Club Hotel, nestled in the beauty of Jekyll Island, Georgia, from July 27th to 30th. This pivotal event is tailor-made for individuals who hold a keen interest or play an active role in the strategic planning, governance, implementation, and performance assessment of distance learning programs.

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Event

July 22-24, 2025: UPCEA’s SOLAR Annual Conference

July 22 -24, 2025, UCPEA’s SOLAR Annual Conference  (in person) in Denton, TX. 

Instructional Connections is delighted to be an exhibitor at the 2025 Summit for Online Leadership and Administration (SOLAR) Conference being held July 22-24, 2025, in the verdant city of Portland, Oregon. 

SOLAR 2025 will focus on the core themes of digital transformation, innovation, and strategic leadership. Whether you are a senior leader, an emerging professional, or an instructional/learning designer in—or aspiring to a leadership role—SOLAR offers a unique opportunity to explore strategies and best practices that are crucial to navigating the dynamic landscape of online education.

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Event

March 30 – April 2, 2025: TxDLA Annual Conference

March 30 through April 2, 2025, Texas Digital Learning Association‘s Annual Conference (in person) in Denton, TX. 

Instructional Connections sponsors this conference and will have a booth for attendees to stop by and learn more about us. Additionally, Dr. Jacquelyn Cato will host a poster presentation of her dissertation research, ‘An Approach to Help Achieve Faculty Work/Life Balance’.

Categories
Blog

UPCEA’s SOLAR Conference & Instructional Connections

Digital learning is a dynamic and exciting field, and there has never been quite as exciting a time as the current hour. Countless new technologies, processes, and paradigms have upended online education in the last decade, and the advent of even newer technology, like generative AI, is looking to continue that trend. If you’re a senior leader or instructor, the future of your institution hinges on how well you can position your university to capitalize on these emerging trends to better student outcomes. In times as fast-paced as these, connection with other leaders in online education is paramount. 

Instructional Connections is delighted to be an official exhibitor at the 2025 Summit for Online Leadership and Administration (SOLAR) Conference. The conference will be held July 22-24, 2025, in Portland, Oregon, and we hope to see you there. Connecting with other leaders in digital transformation offers you countless opportunities to learn about emerging trends in online connection and connect with peers from across North America. 

Read on to learn about the UPCEA SOLAR conference!

Who

UPCEA’s SOLAR conferences are designed around empowering leaders in online education. Attendees come with various problems they’re looking to better understand, whether that’s refining online education program design, developing an institutional online education strategy, or implementing new student models for better student outcomes. Regardless of the specific use case, attendees at SOLAR can learn more about the future of online education through keynotes, workshops, and social conversations. 

This year’s conference will focus on several institutional challenges, including the use of artificial intelligence in future online education, the results of UPCEA’s 2025 Benchmarking Online Enterprises Survey, and a panel on the future of online education. 

Schedule

The conference will begin on July 22nd with a conference orientation and the opening general session. July 23rd will host a general session on UPCEA’s 2025 Benchmarking Online Enterprises Survey results, followed by a fireside chat on Chief Online Learning Officer competencies for the modern world. From there, attendees will spend the rest of the day in smaller, concurrent sessions around specific topics, with several networking breaks throughout the event. Depending on the expertise of the faculty member presenting, these sessions will cover everything from digital inclusion and dashboard analytics to organizational digital culture and strategy. The conference will close on the 24th after a general panel on the future of digital education, hosted by attendees from several higher education institutions. 

Registration

Registration information can be found here. Registration fees must be submitted by June 24th, although late registration fees could be accepted until July 21st, depending on availability. You also will have the opportunity to purchase The Chief Online Learning Officers’ Guidebook: A Framework for Strategy and Practice in Higher Education during registration. This resource will give you essential strategies and practical ideas as an online education leader, ideas that will help your institution adapt to an ever-changing world. If you’re a Chief Online Learning Officer attending the COLO fireside chat, please note you’ll receive a copy free of charge! 

Leisure & Networking

UPCEA’s SOLAR conference will feature several breakout sessions for networking and connection throughout the day. While the content and insights you’ll glean from SOLAR are incredibly valuable, the chance to broaden your professional network and spend quality time with like-minded educators is priceless. We encourage you to take advantage of all the various networking opportunities SOLAR offers. 

Additionally, there’s much more to see within Portland if you’re looking for entertainment after hours. The planning committee of UPCEA has linked several options here for your review, among them

  • Sporting events
  • The Portland Art Museum
  • Portland’s amazing public parks
  • Several world-class dining options

Register Now

Are you registered for UPCEA’s 2025 conference? Register today and secure your spot! The Instructional Connections team will be an official exhibitor, and we’d love to connect! We hope to see you there and look forward to an informative, engaging, and collaborative session about the future of digital transformation.