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Article Research

Academic Coaching in Modern Online Education. ISBN13: 9798337325828

In modern online education, academic coaching serves as a critical support system for student success, faculty workload management, and the sustainability of high-demand online programs.

Unlike traditional tutoring, success coaching, or career services – support systems offered outside and independent of the course and curriculum, embedded Academic Coaching provides personalized support within the student’s online course. As the popularity and demand for flexible online higher education opportunities continue to expand, the role of Academic Coaches becomes essential in bridging the gap between course content and student engagement. They offer instructional support to both the faculty of record and the students enrolled in the courses.

Faculty are no longer required to serve as the sole support system within the online classroom. By having academic coaches assist with routine course management tasks, their bandwidth is preserved for the high-value interactions, targeted feedback, and synchronous or strategic interventions.

Academic Coaching in Modern Online Education investigates the use of online tools and how this unique academic coaching model is applied. It looks at the support system’s scalability, enabling educational institutions to broaden their online programs and increase course enrollment without adding more FTEs or expanding the faculty pool.

It explores critical themes in modern education, including higher ed administration, online education, and educational technologies. Serving as a valuable resource for educators, scholars, researchers, and higher education leaders.

Instructional Connections, LLC

Watkins, H. E., & Williams, R. F. (2026). Academic Coaching in Modern Online Education. IGI Global.

https://www.igi-global.com/book/academic-coaching-modern-online-education/368807

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Event

April 16-18, 2026: AAC&U Conference on Learning and Student Success (CLASS)   

April 16-18, 2026

AAC&U Conference on Learning and Student Success (CLASS)   

Tucson, AZ

The American Association of Colleges and Universities is a global membership organization dedicated to advancing the democratic purposes of higher education by promoting equity, innovation, and excellence in liberal education.

CLASS will showcase proven practices foundational for learning—such as evidence-based teaching, data-driven truth-telling, and high-impact educational practices (HIPs) that consistently elevate student outcomes.

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Event

March 23-25, 2026: TxDLA 2026 Annual Conference

April 23-26, 2026

Galveston, TX at the Moody Gardens Hotel.

TxDLA’s 2026 Annual Conference | Riding the Wave of Innovation

Instructional Connections is a Bronze Sponsor and Exhibitor.

Grow
Join Texas’s premier digital learning conference. Gain expertise through focused sessions and implement actionable insights in your work.

Connect
Join an engaged community of 400+ administrative, education, training, and instructional design professionals passionate about digital learning.

Get Inspired
Hear from industry-leading speakers and leave TxDLA feeling inspired and equipped to tackle new challenges with a different perspective.

Have Fun!
Immerse yourself in a 360° experience that offers top-notch education, vibrant community-building, entertainment, wellness, and other surprise and delight moments on-site.

 

Categories
Research

White Paper – Strategic Integration of Academic Coaches in Online Learning

Online education continues to expand at an unprecedented pace, presenting universities with a dual challenge: maintaining instructional quality while managing the increasing workload of their faculty. To meet the evolving demands of online education, institutions are partnering with Instructional Connections and their Academic Coaches—experienced professionals who deliver targeted instructional support to faculty, ensure proactive, timely communication, provide rubric-aligned formative feedback, and monitor student activity to foster engagement and drive success.

Academic Coaches have emerged as a critical component in preserving instructional integrity, enhancing student success, and enabling scalable growth. Recent research by Forman & Sanchez (2025) confirms that, when deployed strategically, Academic Coaches not only improve student outcomes but also alleviate instructional strain on faculty.

This white paper (click to open and download) explores best practices for integrating Academic Coaches into online courses, drawing on the operational expertise of Instructional Connections and the latest evidence-based insights. It offers a leadership-focused framework designed to strengthen institutional capacity, support faculty well-being, and elevate the online learning experience.

 

Reference:

Forman, T. M., & Sanchez, J. M. (2025). Effective utilization of academic coaches for instructional support in online courses. E-Learning and Digital Media, 20427530241239395.

https://journals.sagepub.com/doi/pdf/10.1177/20427530241239395

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Event

Nov. 17-20, 2025: OLC Accelerate Conference

November 17-20, 2025. OLC Accelerate. Orlando, FL at the Swan and Dolphin Resort.

OLC Accelerate showcases groundbreaking research and highly effective practices in online and digital learning across K-12, higher education, and corporate L&D. This event is designed to empower and support leaders, instructional designers, educators, and training professionals by offering a wide range of sessions and activities.

Instructional Connections is delighted to be presenting:

Wednesday, Nov. 19, 2025, at 9:45 AM-10:30 AM (ET) in Oceanic 2   .

Building a Strong Bass Line: Foundations for Online Student Success

  • Dr. Jacquelyn Cato, Chief Stratgey Officer

This session explores the essential support structures that promote achievement and well-being in digital learning environments. As online enrollment continues to grow, this session highlights the challenges students face—such as isolation, disengagement, and time management—and offers actionable strategies to address them. Designed for educators, administrators, and policymakers, the presentation emphasizes the transformative role of academic coaching in fostering connection, resilience, and academic success. Like a bass line in music, these foundational supports provide stability and depth, helping institutions create equitable and impactful online learning experiences.

Thursday, November 20, 2025 at 7:45 AM – 8:15 AM (ET) in Asia 2.

Unlock the Power of WELLNESS: A Journey to a Healthier You!

  • Dr. Jacquelyn Cato, Chief Stratgey Officer

Unlock the Power of Wellness: A Journey to a Healthier You invites participants to explore holistic well-being through the lens of the Wellness Wheel—a framework encompassing physical, emotional, social, spiritual, environmental, intellectual, financial, and occupational dimensions. This interactive session begins with a foundational overview of wellness and a brief video introduction to the Wellness Wheel. Attendees will complete a personal wellness assessment, reflect on their strengths and growth areas, and develop a customized wellness plan with achievable goals. Designed to foster self-awareness and actionable change, the session concludes with a Q&A to deepen engagement and share insights, empowering participants to take ownership of their wellness journey.

 

Please join us to reimagine faculty workload, student engagement and success through academic coaching!

Categories
Event

Nov. 3-5, 2025: QM (Quality Matters) Connect Annual Conference

November 3-5, 2025. QM Connect Conference. Tuscon, AZ at Loews Ventana Canyon Resort. 

QM Connect features thought-provoking keynote speakers, engaging panels, and helpful poster sessions that showcase important work, research and developments in online education. Network with a diverse group of like-minded peers, experts and practitioners to exchange ideas and experiences on how to implement and evaluate quality assurance processes and standards.

Instructional Connections is delighted to be presenting on Tuesday, Nov. 4, 2025, at 10:50 AM-11:40 AM (MT) in Salon G.

Game of Engagement: Match, Reflect, & Transform with Academic Coaching

  • Dr. Jacquelyn Cato, Chief Stratgey Officer
  • Dr. Harriet Watkins, Chief Academic Officer & Lecturer at UTRGV
  • Jessica Sanchez, UTRGV Dr.
  • Dan Keist, UTPB

You are invited to our interactive game show, where you can test your knowledge, engage with peers, and win exciting prizes while gaining actionable strategies to improve the online student experience. Learn how teaching and social presence foster motivation, build community, and drive success in higher education. Please join us to reimagine engagement and success through academic coaching!

Categories
Blog

How Higher Ed Administrators Can Respond to Declining Enrollment

Enrollment declines are no longer a distant threat — they’re a current reality reshaping higher education. Even small drops in student numbers can destabilize funding, weaken campus vitality, and hinder long-term progress. As economic pressures grow, colleges and universities must act decisively to stay competitive and relevant.

Unfortunately, higher education has had to grapple with several macroeconomic trends in recent years. These trends include decreasing enrollment, requiring institutions to fight that much harder for the remaining pool of college-bound students. 

Your campus needs to have a plan to counter this trend. If you’re a college administrator, read on to learn what your organization can do to counter reductions in enrollment. 

Context

Many factors are converging to make higher education less attractive for potential students. The first is rising tuition costs. The higher education affordability crisis has dominated the news for years. However, the problem is significantly reducing the number of students considering college in the near future. Recent cuts to federal funding, grants, and shrinking financial aid are likely to exacerbate this affordability crisis, so we don’t expect the issue to resolve on its own anytime soon.

However, this isn’t the only factor impacting enrollment. Perceived diminishing returns on investment, in terms of wages and career stability, are also causing many students to think twice before enrolling. As artificial intelligence dominates the economic and business news, many students are opting for trade schools or apprenticeships over traditional higher education. The prognosis is dire for many institutions; some 20 or so colleges shut their doors in 2024, and the trend shows no signs of abating in the near future. 

In 2024, at least 20 colleges and universities announced closures or mergers, according to higher education analysts—a trend that experts warn may accelerate in the years to come.

How to Respond to Declining Enrollment

Strengthen Student Retention Rate

Even modest improvements in student retention—just 3–5%—can dramatically stabilize enrollment and revenue. Unlike recruitment, which often requires significant investment and lengthy lead times, retention strategies yield faster and more cost-effective returns, directly reflecting an institution’s commitment to student success.

Leading institutions are analyzing step-out and dropout patterns, deploying early alert systems, and prioritizing belonging across all student populations to drive persistence and close equity gaps. Whether supporting first-time undergraduates, returning adults completing degrees, graduate cohorts, or online learners, the most effective strategies combine data-informed interventions with inclusive, proactive engagement. This comprehensive approach ensures that retention efforts reflect the full diversity of today’s student experience—and deliver measurable impact across modalities and life stages.

Retention isn’t just a metric—it’s a reflection of how well your institution supports its students.

Add Additional Offerings 

As the transition from high school to college continues to evolve, so do the expectations of prospective students. Institutions that adapt to these shifting demands—particularly in terms of flexibility, relevance, and support—are better positioned to attract students. Online education, once viewed as secondary, now plays a crucial role in attracting non-traditional learners, including working adults, returning students, and graduate students. These learners increasingly seek programs that align with their life circumstances and career aspirations—and they’re willing to invest in institutions offering hybrid and asynchronous online programs, bridge programs for career changers, veterans, and non-traditional students, microcredentials, and workplace certifications.

According to Ruffalo Noel Levitz’s 2025 report on student success and retention, institutions that expand online offerings while embedding proactive support systems are outperforming peers in both enrollment and completion outcomes. The report emphasizes that today’s students expect personalized, tech-enabled experiences that reflect their diverse backgrounds and learning preferences—making online education not just a convenience, but a strategic imperative.  

A recent 2025 EDUCAUSE CHLOE Report highlights that institutions investing in robust infrastructure and faculty readiness—not just course expansion—are seeing the strongest outcomes in student engagement and retention. The takeaway: scaling online education isn’t just a tech challenge—it’s a strategic, campus-wide transformation.

Improve Faculty Support

Implementing and scaling online education is not a simple plug-and-play solution. It demands deep institutional expertise, cross-functional coordination, and sustained investment. While expanding online offerings is a strategic imperative for enrollment growth and access, the process presents notable challenges—especially for faculty. Faculty, in particular, often face steep learning curves, shifting workloads, and managing increased responsibilities that demand thoughtful support and professional development.

Faculty burnout is a distinct and persistent challenge in higher education, shaped by declining enrollment, reduced budgets, and expanding responsibilities. Burned-out faculty often struggle to manage classrooms, provide meaningful support, and drive student outcomes—making burnout not just a personnel issue, but a strategic risk.

Online education, while essential for access and flexibility, can exacerbate these pressures. Faculty teaching online often face a breakdown in work-life boundaries, with constant digital connectivity, asynchronous demands, and a flood of student communications. Today’s learners—especially those in online environments—are conditioned by the norms of instant gratification and expect rapid feedback, 24/7 availability, and seamless technology experiences. In the absence of established parameters, policies, as well as institutional and instructional support, this dynamic can quickly lead to time poverty and emotional fatigue.

Mitigating faculty burnout is oftentimes easier said than done.  Burnout has numerous causes, and there are many different ways for institutions of higher education to begin to mend burnout amongst faculty. We’ve seen institutions utilize everything from access to mental health support to expanded leave options. 

Addressing faculty burnout requires more than expanding online offerings. Institutions must invest in instructional support systems, technology and course management tools, workload adjustments, and digital norms that safeguard faculty time and well-being. We’ve seen institutions utilize everything from access to mental health support to expanded leave options. Recognizing burnout as a systemic problem is crucial for maintaining both instructional quality and long-term enrollment stability. These can be effective, but the normal wear and tear of teaching in rapidly changing and perplexing environments often continues. Faculty burnout is likely to persist as a central challenge for numerous higher education institutions in the foreseeable future. 

Analyze Student Outcomes

Increasing student proficiency and outcomes is a key counterattack to declines in enrollment and a great way to mitigate the chance of dropout. The better you can support your faculty and the students through their education, the greater the odds that they will remain affiliated with your institution. However, this is oftentimes easier said than done. Complementary resources, such as access to tutoring or mental health resources, are dependent on the student’s choice. While they have their place, they cannot be your fallback for better student outcomes. What then should you do?

Call Instructional Connections! Our Academic Coaches are a vital resource that some of North America’s top universities utilize to enhance faculty work-life balance, support manageable workloads, and add an extra layer of support for students embedded in their online courses. Instructional Connections’ Academic Coaches are proven, well-vetted professionals who assist your instructors of record in managing their online courses. With the support of our Academic Coach, your instructors can delegate some time-consuming, routine tasks in the online environment, enabling them to engage more directly with students and focus on achieving better outcomes.

Academic Coaches are not replacements for faculty—they are a strategic enhancement. When deployed effectively, they maintain academic standards, foster student success, and support institutional scalability.

Get in touch with us today to learn more!

Categories
Research

Faculty Perceptions of Academic Coaches in Higher Education

Online access to higher education has risen drastically over the past decade, allowing many students worldwide the ability to access educational opportunities. This method of delivering courses online has given students great flexibility in learning and pursuing degrees that they may not have been able to complete previously in a traditional classroom model. Despite the positive aspects of online learning, there are also challenges to this modality. One of educators’ most significant challenges is engaging students in online learning environments. The implementation and assistance of Instructional Connections’ academic coaches provide an extra layer of support to help guide students in their classes and help aid student retention and success. Additionally, the help academic coaches provide allows the instructor of record more time to focus on the course and student outcomes.

https://scholarworks.sfasu.edu/txdla_jdl/vol5/iss1/4 

TxDLA Journal of Digital Learning. Volume 5 (2024) A Leap to the Future.

Categories
Research

White Paper – Students’ Perceptions of Academic Coaches in the Online RN to BSN Program

Instructional Connections’ Academic Coaches play a crucial role in the online RN to BSN program by providing prompt feedback, overseeing discussion boards, assisting with grading, and notifying faculty about students who may need extra support. Their involvement has the potential to improve program completion rates, which is essential for addressing the nursing shortage. Students have expressed positive perceptions of the support provided by Academic Coaches, viewing them as valuable resources in their online learning journey.

IC White Paper – Student Perceptions by CSU Research Grant 2022-2023

Reference:

Grissette, B., Hawkins, A., & Kuck, S. (2023). The effect of collaboration and utilisation of academic coaches in online learning environments. Advances in Online Education: A Peer-Reviewed Journal, 2(2), 160-169.

 

Categories
Event

July 27 – 30, 2025: DLA’s Annual Conference

July 22 -24, 2025, Distance Learning Administration Annual Conference  (in person) in Jekyll Island, Georgia. 

Instructional Connections is delighted to be an exhibitor and presenter at the 2025 DLA Conference.

2025 Distance Learning Administration (DLA) Conference, taking place at the renowned Jekyll Island Club Hotel, nestled in the beauty of Jekyll Island, Georgia, from July 27th to 30th. This pivotal event is tailor-made for individuals who hold a keen interest or play an active role in the strategic planning, governance, implementation, and performance assessment of distance learning programs.