Categories
Article Research

Academic Coaching in Modern Online Education. ISBN13: 9798337325828

In modern online education, academic coaching serves as a critical support system for student success, faculty workload management, and the sustainability of high-demand online programs.

Unlike traditional tutoring, success coaching, or career services – support systems offered outside and independent of the course and curriculum, embedded Academic Coaching provides personalized support within the student’s online course. As the popularity and demand for flexible online higher education opportunities continue to expand, the role of Academic Coaches becomes essential in bridging the gap between course content and student engagement. They offer instructional support to both the faculty of record and the students enrolled in the courses.

Faculty are no longer required to serve as the sole support system within the online classroom. By having academic coaches assist with routine course management tasks, their bandwidth is preserved for the high-value interactions, targeted feedback, and synchronous or strategic interventions.

Academic Coaching in Modern Online Education investigates the use of online tools and how this unique academic coaching model is applied. It looks at the support system’s scalability, enabling educational institutions to broaden their online programs and increase course enrollment without adding more FTEs or expanding the faculty pool.

It explores critical themes in modern education, including higher ed administration, online education, and educational technologies. Serving as a valuable resource for educators, scholars, researchers, and higher education leaders.

Instructional Connections, LLC

Watkins, H. E., & Williams, R. F. (2026). Academic Coaching in Modern Online Education. IGI Global.

https://www.igi-global.com/book/academic-coaching-modern-online-education/368807

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Categories
Reports

CHLOE 10 – Meeting the Moment: Navigating Growth, Competition, and AI in Online Higher Education

CHLOE 10 | Meeting the Moment: Navigating Growth, Competition, and AI in Online Higher Education

The tenth installment of the Changing Landscape of Online Education (CHLOE) report — produced by Quality MattersTM, Eduventures® and EDUCAUSE — offers an overview of the current state of online learning in higher education as well as insights into its future development. The report was compiled by surveying chief online learning officers (COLOs) — the professionals best situated to assess the current state of this ever-developing field — at U.S. two- and four-year colleges and universities. 

The majority of survey participants report a surge in learner demand for online learning amid an increasingly competitive environment as AI looms without a coordinated strategy for its use. Notable findings from the 73-page report include: 

  • Online Interest Surges Across Student Populations: From adult learners to traditional undergraduates, COLOs report sustained and growing demand for online education. Seventy-four percent report increased graduate student interest, and 66% cite rising adult-age undergraduate interest—both up from CHLOE 8. Even traditional-age students are showing strong demand (60%). Students increasingly expect flexible learning options to accommodate work, family, and financial realities.
  • Institutional Preparedness Falters Amid Rising Demand: Despite accelerating demand, institutional readiness has stagnated—or regressed—in key areas. Only 83% of institutions now offer online-specific student orientations (down from 93% in 2021), and faculty preparedness remains largely unchanged since the pandemic. Just 28% of faculty are considered fully prepared for online course design, and 45% for teaching. Alarmingly, only 28% of institutions report having fully developed academic continuity plans for future emergency pivots to online.
  • The Online Education Marketplace Is Increasingly Competitive: Across sectors, COLOs describe a more competitive online program landscape than pre-pandemic. This reveals a clear increase in perceived competitiveness, especially among private four-year institutions and community colleges. As more institutions enter the space, differentiation and program quality are becoming strategic imperatives.
  • Alternative Credentials Take Center Stage: Investment in nondegree offerings like certificates, micro-credentials, and bootcamps has surged. Sixty-five percent of COLOs now report some or major investment, more than doubling from 29% in 2018-19. Major investment alone quadrupled from 3% to 15%. Community colleges lead this trend, positioning nondegree pathways as a cornerstone of their online strategies.
  • AI Integration Lacks Strategic Coordination: Two-thirds of COLOs report that some institutional areas are working on an AI strategy, but few have a unified or coordinated plan. Nine percent have no strategy at all. Disparities extend to students: 57% of COLOs report that uneven access to AI tools is affecting at least some learners. However, 72% expect AI to become very or extremely important within two years.

QM CHLOE 10 DOWNLOAD

Categories
Event

April 16-18, 2026: AAC&U Conference on Learning and Student Success (CLASS)   

April 16-18, 2026

AAC&U Conference on Learning and Student Success (CLASS)   

Tucson, AZ

The American Association of Colleges and Universities is a global membership organization dedicated to advancing the democratic purposes of higher education by promoting equity, innovation, and excellence in liberal education.

CLASS will showcase proven practices foundational for learning—such as evidence-based teaching, data-driven truth-telling, and high-impact educational practices (HIPs) that consistently elevate student outcomes.

Categories
Event

March 23-25, 2026: TxDLA 2026 Annual Conference

April 23-26, 2026

Galveston, TX at the Moody Gardens Hotel.

TxDLA’s 2026 Annual Conference | Riding the Wave of Innovation

Instructional Connections is a Bronze Sponsor and Exhibitor.

Grow
Join Texas’s premier digital learning conference. Gain expertise through focused sessions and implement actionable insights in your work.

Connect
Join an engaged community of 400+ administrative, education, training, and instructional design professionals passionate about digital learning.

Get Inspired
Hear from industry-leading speakers and leave TxDLA feeling inspired and equipped to tackle new challenges with a different perspective.

Have Fun!
Immerse yourself in a 360° experience that offers top-notch education, vibrant community-building, entertainment, wellness, and other surprise and delight moments on-site.

 

Categories
Research

White Paper – Strategic Integration of Academic Coaches in Online Learning

Online education continues to expand at an unprecedented pace, presenting universities with a dual challenge: maintaining instructional quality while managing the increasing workload of their faculty. To meet the evolving demands of online education, institutions are partnering with Instructional Connections and their Academic Coaches—experienced professionals who deliver targeted instructional support to faculty, ensure proactive, timely communication, provide rubric-aligned formative feedback, and monitor student activity to foster engagement and drive success.

Academic Coaches have emerged as a critical component in preserving instructional integrity, enhancing student success, and enabling scalable growth. Recent research by Forman & Sanchez (2025) confirms that, when deployed strategically, Academic Coaches not only improve student outcomes but also alleviate instructional strain on faculty.

This white paper (click to open and download) explores best practices for integrating Academic Coaches into online courses, drawing on the operational expertise of Instructional Connections and the latest evidence-based insights. It offers a leadership-focused framework designed to strengthen institutional capacity, support faculty well-being, and elevate the online learning experience.

 

Reference:

Forman, T. M., & Sanchez, J. M. (2025). Effective utilization of academic coaches for instructional support in online courses. E-Learning and Digital Media, 20427530241239395.

https://journals.sagepub.com/doi/pdf/10.1177/20427530241239395

Categories
Event

Nov. 17-20, 2025: OLC Accelerate Conference

November 17-20, 2025. OLC Accelerate. Orlando, FL at the Swan and Dolphin Resort.

OLC Accelerate showcases groundbreaking research and highly effective practices in online and digital learning across K-12, higher education, and corporate L&D. This event is designed to empower and support leaders, instructional designers, educators, and training professionals by offering a wide range of sessions and activities.

Instructional Connections is delighted to be presenting:

Wednesday, Nov. 19, 2025, at 9:45 AM-10:30 AM (ET) in Oceanic 2   .

Building a Strong Bass Line: Foundations for Online Student Success

  • Dr. Jacquelyn Cato, Chief Stratgey Officer

This session explores the essential support structures that promote achievement and well-being in digital learning environments. As online enrollment continues to grow, this session highlights the challenges students face—such as isolation, disengagement, and time management—and offers actionable strategies to address them. Designed for educators, administrators, and policymakers, the presentation emphasizes the transformative role of academic coaching in fostering connection, resilience, and academic success. Like a bass line in music, these foundational supports provide stability and depth, helping institutions create equitable and impactful online learning experiences.

Thursday, November 20, 2025 at 7:45 AM – 8:15 AM (ET) in Asia 2.

Unlock the Power of WELLNESS: A Journey to a Healthier You!

  • Dr. Jacquelyn Cato, Chief Stratgey Officer

Unlock the Power of Wellness: A Journey to a Healthier You invites participants to explore holistic well-being through the lens of the Wellness Wheel—a framework encompassing physical, emotional, social, spiritual, environmental, intellectual, financial, and occupational dimensions. This interactive session begins with a foundational overview of wellness and a brief video introduction to the Wellness Wheel. Attendees will complete a personal wellness assessment, reflect on their strengths and growth areas, and develop a customized wellness plan with achievable goals. Designed to foster self-awareness and actionable change, the session concludes with a Q&A to deepen engagement and share insights, empowering participants to take ownership of their wellness journey.

 

Please join us to reimagine faculty workload, student engagement and success through academic coaching!

Categories
Event

Nov. 3-5, 2025: QM (Quality Matters) Connect Annual Conference

November 3-5, 2025. QM Connect Conference. Tuscon, AZ at Loews Ventana Canyon Resort. 

QM Connect features thought-provoking keynote speakers, engaging panels, and helpful poster sessions that showcase important work, research and developments in online education. Network with a diverse group of like-minded peers, experts and practitioners to exchange ideas and experiences on how to implement and evaluate quality assurance processes and standards.

Instructional Connections is delighted to be presenting on Tuesday, Nov. 4, 2025, at 10:50 AM-11:40 AM (MT) in Salon G.

Game of Engagement: Match, Reflect, & Transform with Academic Coaching

  • Dr. Jacquelyn Cato, Chief Stratgey Officer
  • Dr. Harriet Watkins, Chief Academic Officer & Lecturer at UTRGV
  • Jessica Sanchez, UTRGV Dr.
  • Dan Keist, UTPB

You are invited to our interactive game show, where you can test your knowledge, engage with peers, and win exciting prizes while gaining actionable strategies to improve the online student experience. Learn how teaching and social presence foster motivation, build community, and drive success in higher education. Please join us to reimagine engagement and success through academic coaching!

Categories
Blog

5 Ways to Make Faculty More Effective

Faculty in higher education are facing unprecedented demands. Some class sizes may be shrinking, but expectations are growing—especially as technology, campus priorities, and student needs evolve at breakneck speed. Burnout is on the rise, and resources are often stretched thin.

To help faculty thrive in this environment, institutions must rethink how they support effectiveness. At Instructional Connections, we have identified five key strategies to empower faculty and improve outcomes.

1. Embrace Technology Thoughtfully  

Technology can streamline instruction and reduce operational burdens—but only when adopted with purpose. Artificial intelligence, in particular, offers significant transformative potential; however, many institutions lack clear guidance for its implementation. Faculty are experts in their disciplines, not tech rollout. Asking them to lead AI integration without support risks confusion and inefficiency. Institutions must provide policy, direction, training, and tools that make technology an asset—not another stressor.

Equally important is ensuring students understand how to use AI responsibly. Institutions must provide tools, policies, and training that help students leverage technology to deepen their learning—not shortcut it. AI should assist with exploration, practice, and comprehension—not complete assignments on their behalf. Without clear boundaries and ethical guidance, the promise of AI can quickly become a liability.

2. Reduce Routine Tasks  

While routine instructional tasks—such as grading, responding to student inquiries, and posting course announcements—are essential to course operations, they often consume disproportionate amounts of faculty time. These activities, though necessary, are typically procedural in nature and can detract from higher-order responsibilities such as curriculum development, scholarly research, and individualized student mentorship or interventions.

In high-enrollment or multi-section courses, the cumulative time required for these tasks can be substantial. Faculty may find themselves allocating hours each week to repetitive functions that, while important, do not directly advance pedagogical innovation or institutional goals. This imbalance can lead to diminished instructional impact and increased risk of burnout.

Reducing the burden of routine tasks does not imply lowering academic standards or disengaging from the learning process. Rather, it reflects a strategic reallocation of faculty effort toward activities that yield greater educational value.

3. Prioritize Rest and Recovery  

Faculty burnout is no longer a peripheral concern—it is a systemic challenge impacting instructional quality, student outcomes, and institutional stability. Recent estimates suggest that more than half of faculty members report symptoms of burnout, driven by a convergence of factors, including increased workloads, constant digital connectivity, ambiguous expectations surrounding emerging technologies, and the erosion of clear boundaries between work and personal life.

This chronic strain undermines faculty effectiveness and morale, leading to disengagement, reduced innovation, and higher turnover. Institutions that fail to address burnout risk not only diminish academic performance but also reputational harm and long-term operational inefficiencies.

Creating a sustainable campus culture requires more than offering mental health resources or extending leave policies. Faculty effectiveness is inextricably linked to faculty well-being. In 2026 and beyond, institutions must treat rest and recovery not as optional benefits, but as strategic imperatives for academic excellence.

4. Rethink Scale  

Scaling instruction through online education has become a common strategy for institutions seeking to increase efficiency and broaden their reach. While this approach can reduce operational costs and expand access, it is not a panacea. Faculty members tasked with managing hundreds of students across multiple sections often face significant challenges in maintaining instructional quality, providing timely feedback, and fostering meaningful engagement.

The assumption that fewer courses with more students will yield better outcomes overlooks the cognitive and emotional demands placed on faculty. Even when content is standardized and delivery is streamlined, the complexity of managing diverse learner needs, monitoring progress, and sustaining academic rigor remains high.

Institutions must strike a balance between economies of scale and pedagogical integrity. That means designing models that support faculty at scale without compromising the student experience. Ultimately, scale should serve as a tool—not a constraint. When thoughtfully implemented, it can extend institutional impact while preserving the core values of personalized, high-quality education.

5. Leverage Academic Coaches  

In today’s complex instructional landscape, faculty effectiveness depends not only on expertise but also on bandwidth. As demands grow—especially in online programs—institutions must provide scalable, high-quality support that preserves academic integrity and enhances student outcomes.

Instructional Connections offers a proven solution: the Academic Coaching Model. Academic Coaches are qualified subject-matter experts who work under the direction of the faculty to support the management of essential instructional tasks, such as rubric-based grading with formative feedback, answering questions, and posting announcements. 

This strategic delegation enables faculty to focus on high-impact activities, such as course outcomes, curriculum innovation, student interventions, and scholarly research. Rather than replacing faculty, Academic Coaches complement their efforts by reinforcing instructional quality and operational consistency across courses and programs.

Ready to Maximize and Empower Your Faculty?  

In an era where instructional excellence must scale without compromise, Academic Coaches offer a sustainable path forward.

If you are looking to make your faculty more effective, Instructional Connections is here to help. Contact us today to learn how our Academic Coaching Model can transform your online programs.

Categories
Blog

Three Major Causes of Faculty Burnout

Burnout is the word on every tongue in 2025. Gurus of self-care extoll us to practice self-care specifically to mitigate burnout on social media platforms, oftentimes with the goal of selling us quick and simplistic fixes. Employers seek to prevent burnout among their workforce by providing increased access to support resources, often with limited effectiveness. 

Clearly, burnout is a significant contributor to dissatisfaction and employee turnover in the American workforce, and higher education is no exception.

The challenges posed by burnout in higher education are unique. The loss of a qualified instructor or a decrease in student outcomes is a risk that an institution of higher education just cannot afford. However, the causes of faculty burnout are complicated and involve a myriad of factors. Instructional Connections explores the causes of faculty burnout and what institutions of higher education can do to mitigate or even reverse its effects. 

1. Uncertainty

The modern age is nothing if not uncertain. Across various industries, business and community leaders are assessing the evolving situation and seeking to determine the best way to position their sphere of influence for optimal results. Higher education, in particular, is a uniquely situated industry. The political and economic uncertainty that has become the prevailing theme of 2025 is particularly pronounced within higher education circles. New legislation concerning institutions of higher education, as well as media controversy surrounding campus decisions, can all contribute to an increased sense of stress among faculty members and administrators.

Additionally, budgetary concerns have a significant impact on many faculty members. Funding cuts, grant loss, and stricter review due to budget size all negatively impact many course leaders. This sense of palpable uncertainty and listlessness leaves a mark on campus instructors and exacerbates burnout. The political and funding landscape may change for better or worse, but the damage is certainly not going anywhere in the short term. Administrators should not expect positive changes to reverse this feeling of uncertainty in the meantime. 

2. Evolving Technology 

Every new technological medium comes with a learning curve. This was as true of the printing press as it was of the Internet. In the same vein, instructors will need to invest some hours to become proficient in a new technology to remain relevant to their students. While this has always been the case, generative AI, in particular, poses unique challenges. Many instructors are now finding themselves at the forefront of the collision between generative AI and higher education, often without much AI experience of their own. Instructors are now spending more time on plagiarism checks, revising lesson plans to accommodate shorter attention spans, and struggling to incorporate AI into their courses. What’s more, they often confront these challenges without much guidance or framework from their institution of higher education. The technology of AI has progressed much more quickly than the campus bodies that guide institutional policy on its use. 

This tension between confronting AI in the classroom and doing so without much institutional support can be a massive catalyst for burnout. Administrators must do everything in their power to support faculty members as they navigate the evolving world of AI.

3. Increasing Class Size

The shift to online education has massively increased the number of students that many instructors teach in any one course. While new technologies supposedly make instructors more efficient, the increasing number of students in any one course is accompanied by a parallel rise in routine maintenance work. With each additional student, the number of emails, questions, and papers to grade rises. Faculty members can do their best to keep up, but there is only so much they can do to support their students. 

Support and technological advancements can help, but many faculty members still struggle to keep pace with the increasing class sizes. There is no one-size-fits-all model for solving this conundrum, but administrators would do well to be aware of the impacts of increasing the student-to-instructor ratio before it’s too late. 

Prevent Burnout With Instructional Connections

Faculty burnout can have serious consequences and dramatically impede student and campus outcomes. Administrators should work to address burnout within their departments as soon as possible. There are several methods that campuses should consider deploying. 

  • Monitor Classroom Size: The ideal number of students per instructor varies by department, but administrators should still be aware of and monitor classroom size for sudden spikes. 
  • Offer Artificial Intelligence Upskilling: Access to training and educational resources can mitigate burnout and frustration with unfamiliar technologies. 
  • Address Funding Uncertainty When Possible: While this may be easier said than done, administrators should strive to be open and honest with faculty members about financial and grant funding. 

While these are all noble initiatives, institutions may need to offer additional course support to reduce faculty workload. The Academic Coach model from Instructional Connections is one research-proven method for improving both faculty satisfaction and student outcomes. 

Our Academic Coaches are experts in their field with years of experience. By deploying Instructional Connections Academic Coaches, institutions of higher education offer their instructors additional support. 

The addition of the Academic Coach allows routine tasks like grading, course maintenance, and student correspondence to be taken off the instructor’s plate. This, in turn, will enable instructors to focus more on higher-level work and strategic initiatives. Call now to discuss our Academic Coach model and how it can help reduce faculty burnout at your institution.

Categories
Research

Faculty Perceptions of Academic Coaches in Higher Education

Online access to higher education has risen drastically over the past decade, allowing many students worldwide the ability to access educational opportunities. This method of delivering courses online has given students great flexibility in learning and pursuing degrees that they may not have been able to complete previously in a traditional classroom model. Despite the positive aspects of online learning, there are also challenges to this modality. One of educators’ most significant challenges is engaging students in online learning environments. The implementation and assistance of Instructional Connections’ academic coaches provide an extra layer of support to help guide students in their classes and help aid student retention and success. Additionally, the help academic coaches provide allows the instructor of record more time to focus on the course and student outcomes.

https://scholarworks.sfasu.edu/txdla_jdl/vol5/iss1/4 

TxDLA Journal of Digital Learning. Volume 5 (2024) A Leap to the Future.