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Academic Coaches: The Secret Sauce to Successful and Scalable Online Programs

In the ever-evolving realm of distance education, the position of the Academic Coach, which may also be referred to as a Virtual Teaching Assistant or Course Assistant, has emerged as a crucial element in delivering successful and scalable programs. These unsung heroes provide essential support to faculty, facilitating the delivery of engaging and extensive online courses with ease. By bridging the gap between students and faculty, Academic Coaches not only enhance student engagement but also facilitate a smoother learning experience for everyone involved. As colleges and universities strive to expand their digital offerings, understanding the strategic importance of these Academic Coaches becomes imperative. Join us as we explore how Academic Coaches are revolutionizing online learning and shaping the future of education. For more detailed insights, visit this guide.

The Role of Academic Coaches

Academic Coaches are pivotal in the online education landscape, providing essential support to both students and faculty. Their roles are multifaceted, with a primary focus on enhancing student engagement and supporting faculty effectively. This section delves into how Academic Coaches fulfill these crucial functions and the impact they have on the educational experience.

Enhancing Student Engagement

Academic Coaches play a significant role in boosting student engagement by fostering strong connections between students and the course material. Engagement is crucial as it directly correlates to student success and retention. By participating in discussion threads and providing timely feedback, coaches ensure that students remain actively involved in their learning process.

Moreover, coaches help students make meaningful connections with the content, enhancing their understanding and interest. This human interaction often translates into higher motivation levels and improved academic outcomes.

Real-world examples highlight how coaches encourage participation. A study involving online courses revealed that students who interacted regularly with coaches had higher engagement levels. Research about student perceptions can be found in this white paper.

Supporting Faculty Effectively

Supporting faculty is another critical responsibility of Academic Coaches. They assist with grading, manage discussion threads, and address student inquiries, allowing faculty to focus on curriculum delivery. This collaborative approach ensures that the faculty of record can dedicate more time to course oversight, outcomes, interventions, and strategic planning.

Academic Coaches are trained to maintain compliance with educational standards and use Learning Management Systems (LMS) efficiently. This comprehensive preparation enhances faculty support and contributes to a streamlined educational process.

A case study from online programs showed that faculty members with Academic Coaches experienced a significant reduction in administrative burdens. As a result, they could concentrate more on teaching and less on administrative tasks. For additional information, please refer to this research.

Benefits of Scaling with Coaches

Scaling online programs effectively is a significant advantage of implementing and using Academic Coaches. They enable institutions to manage increasing student numbers without compromising quality. This section examines how coaches facilitate the scaling and management of large online courses, ultimately improving overall program success rates.

Managing Large Online Courses

Managing large online courses presents significant challenges, but Academic Coaches provide an effective solution by preserving the quality of education and enhancing student interaction. They facilitate the division of one large course into smaller, more manageable groups under the guidance of a single faculty member.

  1. Coaches are assigned to specific student groups for the entire duration of the course, working under the close supervision of the faculty of record.

  2. They efficiently handle grading, provide timely feedback, and address inquiries promptly, ensuring that no student feels neglected or is left waiting for a response for days.

  3. This approach creates a small classroom atmosphere for the students, preventing them from feeling overwhelmed or lost among a large number of classmates.

  4. By effectively managing these groups, coaches help maintain a cohesive and supportive learning environment.

  5. With the faculty overseeing the Academic Coaches, grading can be closely monitored to ensure alignment with the faculty’s expectations, thereby maintaining consistent grading standards for the entire cohort.

This structured approach enables educational institutions to accommodate more students without compromising the quality of education, maximizing their faculty resources. Efficient course management becomes achievable, often resulting in increased student satisfaction.

Improving Program Success Rates

Academic Coaches significantly influence program success rates by providing targeted support to students and faculty. Their involvement often leads to higher course completion rates and improved student satisfaction. Success is often measured by a student’s ability to achieve their academic goals, facilitated by the guidance of their coaches.

In practice, programs that integrate Academic Coaches experience a noticeable improvement in graduation rates. Students report feeling more supported, which contributes to their overall success and motivation to complete courses.

Data-driven insights from various studies confirm that Academic Coaches have a positive impact on student retention and completion rates. Implementing these practices can yield substantial benefits for both educational institutions and their students.

Measuring Coaching Impact

Evaluating the impact of Academic Coaches is crucial for understanding their role in educational success. Institutions typically gauge their effectiveness through student feedback, course completion rates, and faculty satisfaction. Feedback is collected through surveys and evaluations conducted at the end of each course.

  1. Student feedback offers insights into the coach’s effectiveness in enhancing the learning experience.

  2. Course completion rates provide quantitative data on the coach’s impact.

  3. Faculty satisfaction surveys assess the support that coaches offer.

By continuously analyzing these metrics, institutions can refine their curriculum and delivery strategies while upholding the highest educational standards. Ongoing enhancements to online education practices are vital for successful scaling and improved student outcomes.

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Research

Faculty Perceptions of Academic Coaches in Higher Education

Online access to higher education has risen drastically over the past decade, allowing many students worldwide the ability to access educational opportunities. This method of delivering courses online has given students great flexibility in learning and pursuing degrees that they may not have been able to complete previously in a traditional classroom model. Despite the positive aspects of online learning, there are also challenges to this modality. One of educators’ most significant challenges is engaging students in online learning environments. The implementation and assistance of Instructional Connections’ academic coaches provide an extra layer of support to help guide students in their classes and help aid student retention and success. Additionally, the help academic coaches provide allows the instructor of record more time to focus on the course and student outcomes.

https://scholarworks.sfasu.edu/txdla_jdl/vol5/iss1/4 

TxDLA Journal of Digital Learning. Volume 5 (2024) A Leap to the Future.

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Research

White Paper – Students’ Perceptions of Academic Coaches in the Online RN to BSN Program

Instructional Connections’ Academic Coaches play a crucial role in the online RN to BSN program by providing prompt feedback, overseeing discussion boards, assisting with grading, and notifying faculty about students who may need extra support. Their involvement has the potential to improve program completion rates, which is essential for addressing the nursing shortage. Students have expressed positive perceptions of the support provided by Academic Coaches, viewing them as valuable resources in their online learning journey.

IC White Paper – Student Perceptions by CSU Research Grant 2022-2023

Reference:

Grissette, B., Hawkins, A., & Kuck, S. (2023). The effect of collaboration and utilisation of academic coaches in online learning environments. Advances in Online Education: A Peer-Reviewed Journal, 2(2), 160-169.

 

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Event

July 27 – 30, 2025: DLA’s Annual Conference

July 22 -24, 2025, Distance Learning Administration Annual Conference  (in person) in Jekyll Island, Georgia. 

Instructional Connections is delighted to be an exhibitor and presenter at the 2025 DLA Conference.

2025 Distance Learning Administration (DLA) Conference, taking place at the renowned Jekyll Island Club Hotel, nestled in the beauty of Jekyll Island, Georgia, from July 27th to 30th. This pivotal event is tailor-made for individuals who hold a keen interest or play an active role in the strategic planning, governance, implementation, and performance assessment of distance learning programs.

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Event

July 22-24, 2025: UPCEA’s SOLAR Annual Conference

July 22 -24, 2025, UCPEA’s SOLAR Annual Conference  (in person) in Denton, TX. 

Instructional Connections is delighted to be an exhibitor at the 2025 Summit for Online Leadership and Administration (SOLAR) Conference being held July 22-24, 2025, in the verdant city of Portland, Oregon. 

SOLAR 2025 will focus on the core themes of digital transformation, innovation, and strategic leadership. Whether you are a senior leader, an emerging professional, or an instructional/learning designer in—or aspiring to a leadership role—SOLAR offers a unique opportunity to explore strategies and best practices that are crucial to navigating the dynamic landscape of online education.

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Event

March 30 – April 2, 2025: TxDLA Annual Conference

March 30 through April 2, 2025, Texas Digital Learning Association‘s Annual Conference (in person) in Denton, TX. 

Instructional Connections sponsors this conference and will have a booth for attendees to stop by and learn more about us. Additionally, Dr. Jacquelyn Cato will host a poster presentation of her dissertation research, ‘An Approach to Help Achieve Faculty Work/Life Balance’.

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Blog

UPCEA’s SOLAR Conference & Instructional Connections

Digital learning is a dynamic and exciting field, and there has never been quite as exciting a time as the current hour. Countless new technologies, processes, and paradigms have upended online education in the last decade, and the advent of even newer technology, like generative AI, is looking to continue that trend. If you’re a senior leader or instructor, the future of your institution hinges on how well you can position your university to capitalize on these emerging trends to better student outcomes. In times as fast-paced as these, connection with other leaders in online education is paramount. 

Instructional Connections is delighted to be an official exhibitor at the 2025 Summit for Online Leadership and Administration (SOLAR) Conference. The conference will be held July 22-24, 2025, in Portland, Oregon, and we hope to see you there. Connecting with other leaders in digital transformation offers you countless opportunities to learn about emerging trends in online connection and connect with peers from across North America. 

Read on to learn about the UPCEA SOLAR conference!

Who

UPCEA’s SOLAR conferences are designed around empowering leaders in online education. Attendees come with various problems they’re looking to better understand, whether that’s refining online education program design, developing an institutional online education strategy, or implementing new student models for better student outcomes. Regardless of the specific use case, attendees at SOLAR can learn more about the future of online education through keynotes, workshops, and social conversations. 

This year’s conference will focus on several institutional challenges, including the use of artificial intelligence in future online education, the results of UPCEA’s 2025 Benchmarking Online Enterprises Survey, and a panel on the future of online education. 

Schedule

The conference will begin on July 22nd with a conference orientation and the opening general session. July 23rd will host a general session on UPCEA’s 2025 Benchmarking Online Enterprises Survey results, followed by a fireside chat on Chief Online Learning Officer competencies for the modern world. From there, attendees will spend the rest of the day in smaller, concurrent sessions around specific topics, with several networking breaks throughout the event. Depending on the expertise of the faculty member presenting, these sessions will cover everything from digital inclusion and dashboard analytics to organizational digital culture and strategy. The conference will close on the 24th after a general panel on the future of digital education, hosted by attendees from several higher education institutions. 

Registration

Registration information can be found here. Registration fees must be submitted by June 24th, although late registration fees could be accepted until July 21st, depending on availability. You also will have the opportunity to purchase The Chief Online Learning Officers’ Guidebook: A Framework for Strategy and Practice in Higher Education during registration. This resource will give you essential strategies and practical ideas as an online education leader, ideas that will help your institution adapt to an ever-changing world. If you’re a Chief Online Learning Officer attending the COLO fireside chat, please note you’ll receive a copy free of charge! 

Leisure & Networking

UPCEA’s SOLAR conference will feature several breakout sessions for networking and connection throughout the day. While the content and insights you’ll glean from SOLAR are incredibly valuable, the chance to broaden your professional network and spend quality time with like-minded educators is priceless. We encourage you to take advantage of all the various networking opportunities SOLAR offers. 

Additionally, there’s much more to see within Portland if you’re looking for entertainment after hours. The planning committee of UPCEA has linked several options here for your review, among them

  • Sporting events
  • The Portland Art Museum
  • Portland’s amazing public parks
  • Several world-class dining options

Register Now

Are you registered for UPCEA’s 2025 conference? Register today and secure your spot! The Instructional Connections team will be an official exhibitor, and we’d love to connect! We hope to see you there and look forward to an informative, engaging, and collaborative session about the future of digital transformation.

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Blog

What Do Students Want From Online Programs?

For higher education institutions, online courses used to be a surefire way to increase student enrollment and remain relevant throughout change. As the Digital Age began, online courses were a great way for institutions to engage different types of potential students, students who might have otherwise not been interested in said institution. This proved especially true for non-traditional students looking to balance both work and education with personal matters. Those days are, however, long gone. Offering online courses isn’t a selling point anymore; it’s the bare minimum for any serious institution of higher education.

Many online education programs are failures across the board for many of their enrolled students. Whereas offering an online course might have been sufficient in the early 2000s, potential students today have many more options. Moreover, they likely don’t fully know what they seek in an online course. They will, however, know when their expectations have not been met. A poor experience with one online course will likely have ramifications for the student’s entire vision of the institution, not just the course, instructor, or department. Merely offering some online courses is not a viable option anymore; the courses offered need to meet some standards for the students in question.

Instructional Connections has identified several everyday demands prospective students bring to their online courses and has compiled those requirements for your review. By integrating these into your methodology, your institution of higher education can dramatically improve your student experience and take your online education to the next level.

Timely Communication 

Life happens, and delays will occur. Students appreciate this fact when interfacing with their course instructors. However, unnecessary delays in instructor responses to queries or routine class questions can be grating for even the most patient student. Unfortunately, too many instructors are bogged down and juggling too much, often making timely communication impossible. 

Support

Proper support for online students can mean a variety of different things. Library resources and tutors can be helpful here. However, many potential students expect more significant support from instructors, class TAs, and other professionals than the course can provide. Things like open office hours and hosted study sessions might not fit into the week-to-week of your instructors, but they likely would be helpful to your online students. 

A Positive Technology Experience 

Nothing is worse for an online student than feeling as if their education was impacted negatively by the decision to enroll in an online course. Unfortunately, tech malfunctions are all too common in online classes. These can stem from Wifi and technology issues, but many technical challenges can be caused by the additional administrative work needed to maintain an online course. Timely posting of content, clear instructions on a digital assignment, and as few technical challenges as possible are paramount to the student experience. However, low faculty bandwidth often prevents online courses from running smoothly. 

Assessment

Potential online students want to do more than merely show they memorized the required information. They want to show mastery and talent more meaningfully and frequently. More high-stakes and application-based assessments are great practice for any institution of higher education, but they are handy for online courses. Faculty and course designers must consider this when designing assessments for online programs. 

Enter Instructional Connections

Maintaining a positive student experience in online courses is critical, but it’s often easier said than done for many higher education institutions. Faculty burnout and workload are two challenges that institutions need to address to ensure the best possible student experience. 

Enter instructional Connections. Our Academic Coaches and Virtual Teaching Assistants are your institution’s way to improve your online course experience and keep online students enrolled and successful. Our process is simple. We provide an Academic Coach with the requisite expertise in the field to assist your instructors. 

All our Academic Coaches have Masters in their study area, which lets them quickly relieve your instructor of routine tasks. Elements like posting content, answering routine questions, completing administrative tasks, and grading assessments can quickly move off of your instructor to their Academic Coach. This allows your faculty to focus on higher-level strategic initiatives and add value to the student experience. This model of online educational support services reduces faculty burnout, frees up instructor time, and improves the overall student experience, oftentimes at 20% less instructional delivery costs. 

Call now to schedule your free consultation and learn how our Academic Coaches and Virtual Teaching Assistants can help your institution!

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Research

A study of activities and effective use as perceived by academic coaches in fully online higher education courses.

During Dr. Dan Keast‘s presentation at the Distance Learning Administrator’s Conference in Jekyll Island, GA, he discussed his study of coaches’ perceptions of their efficacy in online courses. Most notably, he found that coaches see themselves as most effective in giving quality feedback and responses to students – a sentiment that rated higher than grading or anything else.  Communication was key.

Title: A study of activities and effective use as perceived by academic coaches in fully online higher education courses.

Summary: The study was designed to investigate the research gap regarding the roles of academic coaches in courses for professors and students, solicit the coaches’ perceptions about the efficacy of their tasks, and gather their suggestions for best utilizing an academic coach. The study revealed that among other traits academic coaches see themselves as most effective in giving quality feedback to students. Academic coaches believe that providing quality feedback leads to increased student success rates.

The presentation can be found on page 53 of the conference proceedings: https://stdlapeus1.blob.core.windows.net/craftcms/proceeding-pdf/DLA-Proceedings-Digital-Cover.pdf

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Blog

What Do Faculty Members Want Out Of Online Education Programs?

A mere two decades ago, online education was an emerging trend within the higher education space, one that institutions offered to demonstrate their leadership in the field. 

At the time, this was a clear differentiator that helped higher education institutions differentiate themselves from the rest of the pack. Fast-forward two decades, and offering an array of online education courses is no longer a compelling reason for students to enroll at any given institution. However, in 2025, major higher education institutions will require online education.

The rise of online education courses has also dramatically increased the number of faculty members teaching them, a trend that has severe ramifications for student and faculty experiences. As more faculty members teach online classes, it becomes even more imperative that higher education institutions understand how to support their staff and ensure that their expectations are met. Failure to do so could dramatically impact faculty tenure, student experience, class outcomes, and department turnover. 

Instructional Connections has reviewed the education scene and identified a few salient expectations that faculty members demand out of their online education courses. Read on to learn more about how higher education institutions can support and assist their faculty through online learning. 

Faculty Training & Support

Many faculty members face new challenges in online education. They might struggle to implement new technologies or troubleshoot virtual education tools. Generative AI adds complexity to quality assurance and plagiarism protocols that many higher education institutions are still addressing. Staying current with the ever-changing world of online education requires additional training and support from the institution. Many faculty members are struggling to navigate uncharted waters in online education. 

Manageable Workloads

Online courses can increase the student-to-instructor ratio considerably. This allows higher education institutions to scale and educate more students, but it does come with tradeoffs. The spike in students any given instructor teaches comes with corresponding spikes in administrative tasks, email correspondence, and assessments. This leads to a sharp rise in workload and can contribute significantly to feelings of burnout and low job satisfaction among faculty members. What’s more, this rise in workload also impedes faculty from addressing core job responsibilities, such as student outcomes and curriculum management. Even worse, many instructors might not be able to keep abreast of their workload and let emails and routine asks from students sit for days or weeks, which can negatively impact student experience.  Institutions of higher education should be aware of the risk of burnout among instructors of online courses and address it accordingly. Failure to do so often severely impacts student outcomes and faculty tenure. 

Work-Life Balance

As mentioned previously, burnout is a severe problem in academia. Some 50% or more of college staff have seriously considered quitting due to burnout. A chief contributing factor to this stat is not only the ballooning workloads mentioned above. The porousness of the boundary between work and home life in the modern virtual classroom also drives burnout. Faculty members may find themselves working long hours and answering emails and routine student requests outside regular working hours. If left unchecked, this can exacerbate burnout and lead to high turnover within an institution. 

Partner With Instructional Connections

To assist your faculty members and ensure their expectations of their online programs are met, partner with Instructional Connections today! Our Academic Coaches and Virtual Teaching Assistants are online education support experts, all with degrees in the field of the course they’re assisting with. Introducing qualified, seasoned, and knowledgeable Academic Coaches breathes fresh life into any online education course. 

This extra resource helps your faculty members of record assign routine tasks like email correspondence, proctoring office hours, and grading assignments to their Academic Coach. This frees instructors to focus on strategic areas like revamping curriculum and improving student outcomes. 

Call Instructional Connections today to discuss how the Academic Coach or Virtual TA model can help your institution of higher education!