Categories
Research

A study of activities and effective use as perceived by academic coaches in fully online higher education courses.

During Dr. Dan Keast‘s presentation at the Distance Learning Administrator’s Conference in Jekyll Island, GA, he discussed his study of coaches’ perceptions of their efficacy in online courses. Most notably, he found that coaches see themselves as most effective in giving quality feedback and responses to students – a sentiment that rated higher than grading or anything else.  Communication was key.

Title: A study of activities and effective use as perceived by academic coaches in fully online higher education courses.

Summary: The study was designed to investigate the research gap regarding the roles of academic coaches in courses for professors and students, solicit the coaches’ perceptions about the efficacy of their tasks, and gather their suggestions for best utilizing an academic coach. The study revealed that among other traits academic coaches see themselves as most effective in giving quality feedback to students. Academic coaches believe that providing quality feedback leads to increased student success rates.

The presentation can be found on page 53 of the conference proceedings: https://stdlapeus1.blob.core.windows.net/craftcms/proceeding-pdf/DLA-Proceedings-Digital-Cover.pdf

Categories
Blog

How To Support Non-Traditional Students

Non-traditional students may feel like a paradox for universities looking to maximize their working professional students. On one hand, they are students in every sense of the word and have the responsibilities of traditional students. However, their age, work experience and busy lifestyles separate them from the rest of campus and mean non-traditional students might never actually interact with the campus at large.  Institutions of higher education who want to support their non-traditional students are thus increasingly recognizing just how distinct the issues and concerns of non-traditional students are.

Their educational background and familiarity with the working world means they’re more prepared for their study. Their time spent in the workforce or in the military have trained them well and they’re ready for their coursework. Any instructor who has taught a non-traditional student course knows that it’s worlds away from an undergraduate course in terms of composition and understanding of subject matter. 

Still, while institutions might not need to invest as many resources into non-traditional students, it is imperative that institutions of higher education properly structure their non-traditional programs. Failure to do so dramatically increases the odds of faculty member burnout and less-than-impactful programs for non-traditional students. 

To help support non-traditional students, institutions of higher education are turning to Academic Coaches AKA virtual TAs for maximum results. The right Academic Coaching model improves academic outcomes for non-traditional students by equipping faculty members and freeing up instructor time. Read on to learn how the Instructional Connections Academic Coach Model helps support non-traditional students. 

Networking Opportunities

Non-traditional students often return to university to pursue a specific work-related course of study. They tend to have more work experience and, thus, are likely to have some familiarity with the subject at hand. However, many non-traditional students understand that networking is a key factor in success in the working world and often are much more interested in networking than traditional students.  After all, their time in the working world has shown them just how crucial industry connections are. Non-traditional students are thus likely to be interested in any networking opportunities or knowledge about their industry their faculty instructor can provide outside of coursework. 

Flexibility

Few college students have an abundance of time, but non-traditional students, in particular, struggle to balance their responsibilities. Research has determined that non-traditional students particularly benefit from self-guided learning. Video resources and recording of lectures are two great examples of this. Non-traditional students can regulate their pace when engaging with course materials and can watch online lectures anytime, whether at 5 AM or 5 PM. Empowering your faculty to use self-guided online pedagogical tools is a great way to support non-traditional students. 

Support Through Hybrid Or Distance Learning

Distance learning has made a huge splash on the education stage, but it has become incredibly popular among nontraditional students, who are much likelier to learn remotely. Many non-traditional students find remote learning more conducive to their busy lives and packed schedules, as most balance school with work, marriage, and other responsibilities. 

However, remote education comes with its own challenges, and non-traditional students are not exempt. Many non-traditional students struggle with the isolation of remote learning. Others may not comprehend the material as well as they would in person and may see their performance struggle while attending a distance learning program. The nature of non-traditional learning means that few students will ever be in a physical classroom to ask questions or stay after to clarify a subject. Many programs for non-traditional students see larger enrollments, due to the lack of physical constraints. Between the nature of distance learning, the size of a non-traditional remote program, and the business of professional life outside of class, many non-traditional students can get lost in the shuffle. 

While distance learning has many benefits, universities need to intentionally provide resources that help streamline the distance learning or hybrid learning experience for optimal student outcomes. 

Support Non-Traditional Students With Instructional Connections

Many institutions of higher education leverage Academic Coaches or Virtual Teaching Assistants to help assist faculty members of record when supporting non-traditional students. These Virtual TAs help empower faculty members by grading assignments, posting approved announcements, and helping with day-to-day management tasks. This frees up faculty member time to focus on student empowerment and improving student outcomes, leading to great results. In many graduate programs, our Academic Coaches assist in seeing retention rates over 80%!  

Our Academic Coaches have at least a Master’s Degree and an average of 14 years of experience in their field, which helps them relate with non-traditional students. Many of our IC Academic Coaches are also potential networking opportunities and industry knowledge resources for non-traditional students. Consequently, our Academic Coaches are able to help students learn about their industry, streamline distance learning, and aid faculty members through their instructor-assigned duties. 

The Instructional Connections Academic Coach Model is simple. We start by understanding the needs of our university partner fully. The better we understand their goals and unique situation, the better equipped we are for our next step. We recruit, screen, and vet an Academic Coach for the unique situation of our university partner, pending the partner’s approval. From there, we train our Academic Coaches or Virtual TAs on the system, programs, and processes they need to know to be impactful. This reduces the administrative costs on our partner’s side and empowers our Virtual TAs to be the best they possibly can be. Instructional Connections also provides continuous support throughout the semester for our university partners, resulting in better student outcomes, increased employee and faculty satisfaction, and higher retention rates.

Supporting non-traditional students can differ greatly from supporting traditional students, but the right Academic Coach or Virtual TA can aid immensely. Contact Instructional Connections to learn more!

Categories
Event

July 23-26, 2023: DLA’s Annual Conference in Jekyll Island, GA

July 23-26, 2023, DLA2023 will be held at the Jekyll Island Club Hotel, in Jekyll Island, Georgia. The DLA symposiums are specifically designed for those involved or interested in the administration, management, planning, and evaluation of distance learning programs.

The Distance Learning Administration Conference is sponsored by the Online Journal of Distance Learning Administration and The University of West Georgia.

Please make sure to follow us on Twitter @iConnectNA

Categories
Research

IC Research Grant Abstracts 2023

Categories
Blog

Five Common Questions About Virtual Teaching Assistants

Every college or university faces online-learning difficulties due to its various challenges. Teaching in a distance learning environment can be overwhelming, but it’s extremely rewarding for all parties involved when done correctly.

Since many universities and colleges pursue online teaching or have a hybrid system, Instructional Connections focuses on improving virtual learning with teaching assistants. 

In this article, we’ll answer the top five questions about teaching assistants and explain how they benefit university programs.

What are Your Teaching Assistants’ Qualifications?

At a minimum, all Instructional Connections Teaching Assistants (TA) have a master’s degree, but many have doctoral degrees. Our TAs are familiar with university lectures in virtual environments and understand how to improve student learning by encouraging their independence.

Professors can expect diligence, professionalism, and extra support from our TA to carry out the lectures successfully despite all online challenges. In other words, the TAs assist in grading and potentially monitoring discussion threads.

How do you Choose Teaching Assistants?

We value knowledge, dedication, and respect for the educational system. We are dedicated to improving virtual courses and employ only quality matches that recognize and appreciate our profession. Therefore, we conduct a strict pre-employment process before we assign you a TA. 

We review each applicant thoroughly, and if we consider them a good fit for our board, we invite the TA for a 4-6 hour-long screening process. During the screening, we assess their methodology, knowledge of online courses, and ways they could improve as a virtual assistant.

How Does the Academic Coaching Model Improve the Virtual Classroom?

One of the most common issues with virtual classrooms was passiveness due to isolation, resulting in low motivation among students. Many professors simply need to engage students and improve the atmosphere.

The Academic Coaching Model animates the class. Our TAs interact with students by monitoring discussion threads if requested. This helps them build an excellent foundation for independent learning.

How Does the Professor-Teaching Assistant Relationship Work?

The professor and TA have a straightforward relationship where the professor enlists their expectations of the approved and assigned Academic Coach. The professor has to arrange the objectives and roles of the month in advance, followed by the Teaching Assistant.

Can I Choose a Teaching Assistant?

Yes! The first stage of arranging an Instructional Connections TA is setting up a meeting. We must discuss your teaching program regardless if it’s a college, university, or course-specific type of teaching. You will have to explain your objectives, so we can match you with a fitting teaching assistant in the field. Once you choose one, we train our TAs to adjust to your program, plans for meeting the course objectives, and overall teaching methodology.

Hire a Virtual TA

Discuss your needs with Instructional Connections and see how our Virtual Teaching Assistants can enhance your distance learning environment!If you have any further questions, feel free to contact us at any time. We’re here to help!

Categories
Event

March 21-23, 2023: TxDLA Annual Conference

March 20-23, 2023, Texas Digital Learning Association‘s Annual Conference (in person) in Galveston, TX. 

Instructional Connections is a sponsor of this conference. Additionally, we are presenters.

Categories
Blog

How to Effectively Deploy Your Virtual Teaching Assistant or Academic Coach

An Academic Coach’s primary purpose is to provide instructional support to a faculty member in their online courses, thus adding another layer of support for students. While the Academic Coach is not an academic advisor, tutor, or personal mentor; they may perform a variety of tasks approved by the faculty of record for their assigned course. 

Though this blog will break down some effective ways to deploy our virtual teaching assistants to assist in managing student demands within an online course. However, it’s important to note that each faculty member will assign tasks based on their needs.

Read on to learn more about a teaching assistant’s role in a college course and how professors can effectively incorporate them into their classroom!

The Hierarchy of Professors, Academic Coaches, and Students

Knowing the place and responsibility of all class participants is essential. The professor is in charge and has the final say of what happens within the course, and they must maintain a presence within the online course. But where does the teaching assistant come into play?

Virtual teaching assistants are there to assist the professor with their students, not replace them entirely or allow for the professor to go on vacation. Professors are the ones who should be in charge of all the learning outcomes, curriculum, and policy decisions; while their TAs may assist with facilitation and grading as assigned.

The professor will drive all activities assigned to their virtual teaching assistants.  This is reviewed in a pre-course conference call with all TAs before the course starts.  Additionally, periodic conference calls should continue to take place throughout the duration of the course to make sure the professor and TAs are aligned and consistent with expectations.

What Academic Coaches May Do

Apart from establishing the teaching assistant’s role in your system, it’s important to make sure to have defined perimeters and routine communications. 

It is vital that the online course is ready for implementing virtual teaching assistants.  This would include making sure that each assignment has robust rubrics.  This is important for the student to understand the expectations and allow to allow the TA to grade an assignment in a consistent manner that aligns with the faculty’s expectations.  It would also be suggested that inter-rater reliability activities be performed to ensure the grading standards are met.

Academic Coaches should always acknowledge any student inquiries in a timely manner, even if the TA is not able to provide an answer.  The TA may need to ask follow-up questions to gather information to present to the faculty for a decision or follow-up. The TA should be a liaison between the students and the faculty.  The faculty may provide standard approved answers to common questions that may be expected from the students.  Some questions may be outside of the scope of the TA and require the student to be directed to another department such as Technical Support or the Registrar.

Increase Your Students’ Learning Ability With Instructional Connections

We are proud to be the only company in America that provides this kind of high-quality virtual instructional support to universities. Our academic coaches currently help over 50 online college programs and 50,000 students in need — all at the instruction and supervision of your professors.


If enrollment demands are extending your professors and they need assistance with the scaling of your online programs and courses, contact the Instructional Connections team today!

Categories
Blog

How Do Teaching Assistants Work with Your Curriculum?

It’s quickly becoming clear that online learning courses are not just a popular fad, they are here to stay. Virtual teaching assistants have become an integral part of the educational process for Instructional Connection’s partner universities to meet the demand for these courses and ensure the best outcome for students. 

While the specific responsibilities of your assistants vary depending on the institution and department, they all share a common goal: to help the faculty of record succeed in their teaching goals.

In this article, we’ll explore how virtual teaching assistants contribute and work with your curriculum and how they help the faculty of record succeed.

What Is a Virtual Teaching Assistant?

Virtual teaching assistants, also known as academic coaches, are experienced and highly qualified practitioners in their field of study. They have earned at least a graduate degree or higher from an accredited university. In some cases, they may also have years of experience working as a professor or teaching assistant at the collegiate level.

These individuals generally possess strong instructional, leadership, and educational backgrounds that contribute greatly to the overall student learning experience.

With the rise of distance learning, many teaching assistants can now work remotely at colleges that offer online learning programs. This setup enables many professors to get the support they need without being physically present in the same location.

What Are The Responsibilities & Contributions of Teaching Assistants?

The specific duties of your virtual teaching assistant will vary depending on the institution and department they are working within. However, there are some common responsibilities that our teaching assistants typically have. 

  • Monitor student participation and reach out to inactive or at-risk students.
  • Assist or direct students to appropriate support with technology or other items as needed.
  • Provide answers to content or policy questions following input from the faculty of record.
  • Provide assistance with logistical or personal issues pertaining to the course or assignments as outlined by the faculty of record prior to the course start.
  • Respond to emails and inquiries within 24 hours, including weekends (excluding major holidays).
  • Grade assignments with appropriate feedback within 72 hours of the due date according to Faculty criteria.
  • Participant in asynchronous discussions according to faculty of record criteria.
  • Monitor discussion threads; document, remove, and then notify faculty and student of inappropriate comments or posts.
  • Participate in weekly team meetings with the Faculty and/or Coordinating Coach via conference call or videoconference.

A main responsibility of our virtual teaching assistants is to monitor student progress. This includes tracking attendance, grades, and participation in class discussions.

Virtual teaching assistants enable faculty of record to focus on delivering their course curriculums and outcomes. Teaching assistants also allow many institutions to scale their courses to meet student enrollment demands.

Other Special Responsibilities 

Virtual teaching assistants generally focus on enhancing student retention and success, but they also have other specific responsibilities.

Virtual teaching assistants can also serve as a point of primary interaction with their respective professors. Depending on the number of students and virtual teaching assistants in a course, one may be asked to be the coordinator.

This coordinating teaching assistant may take on special responsibilities such as:

  • Coordinating multiple assistants’ work
  • Assisting in clarifying a specific professor’s course policies
  • Checking inter-rater reliability in rubric grading
  • Reviewing student performance in assessments and discussions

These coordinating teaching assistants may serve as “working managers” who directly interact with academic leadership and faculty members.

Your Virtual Teaching Assistant

As technology advances, more and more teaching assistants take on virtual assistant roles to support faculty members and their curricula. These individuals provide support to professors and students alike.

Their benefits are numerous, but perhaps the most important is that they enable faculty members to focus only on delivering their curriculum. This allows students to receive a high-quality education regardless of their location.

Instructional Connections assists academic institutions to improve their online education courses by providing competent virtual assistants for numerous degree fields. If you’re interested in learning more about our virtual teaching assistants, we encourage you to contact us. Our team of experts is standing by and ready to answer any questions you may have!

Categories
Research

Effective Practices in Using Coaches in Large Online Courses

Tracia Forman and Jessica Sanchez, UTRGV

Presentation given at the Texas Digital Learning Annual Association Conference 2022, Galveston, TX

Increased online enrollment has results in the use of supplementary instructional support to enhance effective course delivery.  Use of an instructional team approach plays an invaluable role in student success.

UTRGV-TxDLA-Presentation-3.23.22[78]

Categories
Research

Academic Coaches And Student Success In Higher Education: A Quantitative Study.

Academic Coaches and Student Success in Higher Education.

Published in the Journal for Distance Education. May 31, 2023.

Nicole C. LetchworthSummer Koltonski & L. Kathleen Sheriff (2023) Academic Coaches and Student Success in Higher Education, American Journal of Distance Education, DOI: 10.1080/08923647.2023.2210491

https://www.tandfonline.com/doi/full/10.1080/08923647.2023.2210491